Who services your solar system after the installer closes depends on how you paid: a leased or PPA system is repaired by the company that owns it, and a cash or loan system is repaired by whoever you hire, with equipment warranties claimed from the manufacturer.
System down, an inverter error, or the app showing nothing? Call the solar repair line and describe what you see.
Who services my solar system now, by original installer
| Original installer | If you own the system (cash or loan) | If you lease or have a PPA | |
|---|---|---|---|
| ADT Solar | Submit warranty claims to ADT in writing citing the 25-year workmanship warranty and production guarantee; keep records of the response | ADT Solar sold mostly loans; if you have a lease or PPA, the lessor on your statement owns the service obligation. | Full guide |
| Empire Solar Group | Cash/loan owners: your loan survives the installer; keep paying the lender | Lease/PPA owners: the system is owned by the lessor or its financier, so call the lease servicer named on your statement; repairs and monitoring are their obligation unde... | Full guide |
| Erus Energy | Cash/loan owners: your loan survives the installer; keep paying the lender | Lease/PPA owners: the system is owned by the lessor or its financier, so call the lease servicer named on your statement; repairs and monitoring are their obligation unde... | Full guide |
| Evelar Solar | Cash/loan owners: your loan survives the installer; keep paying the lender | Lease/PPA owners: the system is owned by the lessor or its financier, so call the lease servicer named on your statement; repairs and monitoring are their obligation unde... | Full guide |
| Freedom Forever | File a proof of claim by October 16, 2026 for any deposit, unfinished work or warranty claim | Sunrun-financed leases/PPAs: Sunrun owns the system and is responsible for service; call Sunrun | Full guide |
| Horizon Solar Power | Cash/loan owners: your loan survives the installer; keep paying the lender | Lease/PPA owners: the system is owned by the lessor or its financier, so call the lease servicer named on your statement; repairs and monitoring are their obligation unde... | Full guide |
| Infinity Energy | Cash/loan owners: your loan survives the installer; keep paying the lender | Lease/PPA owners: the system is owned by the lessor or its financier, so call the lease servicer named on your statement; repairs and monitoring are their obligation unde... | Full guide |
| Kuubix | Cash/loan owners: your loan survives the installer; keep paying the lender | Lease/PPA owners: the system is owned by the lessor or its financier, so call the lease servicer named on your statement; repairs and monitoring are their obligation unde... | Full guide |
| Lumio | If your install was unfinished when Lumio filed, Zeo Energy was assigned the contract; call your financier to confirm | Call the lessor on your statement; the lessor owns the system and owes you service | Full guide |
| Meraki Solar | If Freedom Forever became your servicer, file a proof of claim by October 16, 2026 | Lease/PPA owners: the system is owned by the lessor or its financier, so call the lease servicer named on your statement; repairs and monitoring are their obligation unde... | Full guide |
| Monolith Solar | Cash/loan owners: your loan survives the installer; keep paying the lender | Monolith installed many commercial systems at no cost under PPAs; PPA customers should contact the financier that owns the array. | Full guide |
| Petersen-Dean | Cash/loan owners: your loan survives the installer; keep paying the lender | Lease/PPA owners: the system is owned by the lessor or its financier, so call the lease servicer named on your statement; repairs and monitoring are their obligation unde... | Full guide |
| Pink Energy (Power Home Solar) | Keep paying the loan | Pink Energy sold mostly loan-financed systems; if you have a lease, call the lessor on your statement. | Full guide |
| PosiGen | Few PosiGen customers own their systems | Keep paying as usual until Renewbrook or SunStrong sends new instructions | Full guide |
| Purelight Power | Claims bar date (May 28, 2026) has passed | Call the lessor on your statement; Purelight sold through third-party financiers and the lessor owns the service obligation. | Full guide |
| Solar Mosaic | Keep paying your loan through Solar Servicing LLC; the obligation did not go away | Not applicable; Mosaic financed loans, not leases or PPAs. | Full guide |
| Solar Wolf Energy | File with the Massachusetts AG and the Home Improvement Contractor Guaranty Fund for unfinished prepaid work | Lease/PPA owners: the system is owned by the lessor or its financier, so call the lease servicer named on your statement; repairs and monitoring are their obligation unde... | Full guide |
| Solcius | Cash/loan owners: your loan survives the installer; keep paying the lender | Lease/PPA owners: the system is owned by the lessor or its financier, so call the lease servicer named on your statement; repairs and monitoring are their obligation unde... | Full guide |
| Sullivan Solar Power | File a CSLB complaint and a claim on the contractor bond (Platte River Insurance) if you prepaid for unfinished work | Lease/PPA owners: the system is owned by the lessor or its financier, so call the lease servicer named on your statement; repairs and monitoring are their obligation unde... | Full guide |
| SunPower | Cash/loan owners: SunStrong will not service you | Lease/PPA owners: SunStrong Management services your system; log in at sunstrong.youronlineaccount.com or call (833) 514-1858 | Full guide |
| Sungevity | Cash/loan owners: your loan survives the installer; keep paying the lender | Sungevity leases were funded by banks (US Bank, Rabobank, Citi and others); the lease servicer on your statement owns the service obligation. | Full guide |
| Sunnova | Keep paying your loan servicer | Your lease/PPA is now serviced by SunStrong Management | Full guide |
| Suntuity | Keep paying the loan | Call the lessor on your lease statement; it owns the system and the service duty. | Full guide |
| Sunworks | Bar date has passed | Call the lessor on your lease statement. | Full guide |
| Titan Solar Power | Workmanship warranty is gone; the claims bar date (March 11, 2025) has passed | Call the lessor on your lease statement; Titan sold through third-party financiers and the lessor owns the system and its service obligation. | Full guide |
| Vision Solar | File a proof of claim with the D.N.J | Lease/PPA owners: the system is owned by the lessor or its financier, so call the lease servicer named on your statement; repairs and monitoring are their obligation unde... | Full guide |
Routing is taken from each company's bankruptcy filings, successor announcements and support pages. Checked October 11, 2026.
Own the system and found no servicer in the table? Call the repair line with the inverter brand.
Who repairs a leased solar system
The lessor does. A lease or power purchase agreement means the financing company owns the panels on your roof and is contractually responsible for keeping them producing. When an installer fails, those contracts are sold as a portfolio and the buyer takes on the service obligation. Sunnova and legacy SunPower leases are with SunStrong Management. Most PosiGen leases are with Renewbrook Energy, serviced by Omnidian, and the rest with SunStrong. Freedom Forever leases funded by Sunrun are Sunrun's responsibility. Keep paying, report problems in writing, and keep the lease and every notice.
Who repairs a solar system I bought or financed
Nobody, unless you hire them. No successor to any company on the tracker has taken on service for cash and loan customers. SunStrong says plainly that it does not provide maintenance or repair for SunPower cash or loan systems. That leaves three routes: the equipment manufacturer for warranty parts, a service company that takes over other installers' systems for labor, or a manufacturer service plan such as Enphase Care ($399 a year) or SolarEdge's $99 health check. Your loan is a separate contract with the lender and continues regardless.
That is what the repair line is for. Call with the inverter brand and the installer's name.
Who to call for equipment warranty claims
| Equipment | Where to go | What you get |
|---|---|---|
| Enphase (microinverters, IQ Battery) | Enphase support, 24/7: (877) 797-4743; enphase.com/warranty/us | Replacement parts under warranty; labor only with Enphase Care ($399 a year) |
| SolarEdge (inverters, optimizers) | solaredge.com/us/support/system-owner/my-installer-went-out-of-business | Replacement inverter under warranty; $99 System Health Check; labor through a new installer |
| Tesla (Powerwall, Tesla panels) | Tesla app, or 877-798-3752 for Powerwall | Tesla services its own batteries and panels directly |
| Maxeon (SunPower-branded panels) | maxeon.com/us/sunpower-warranty | Panel warranty for legacy SunPower systems; claims go through an installer |
| Generac (PWRcell, SnapRS) | 1-800-396-1281; [email protected] | Warranty service on Generac components, including former Pink Energy systems |
| Qcells, REC, Silfab, Canadian Solar, Jinko, Trina, LONGi (panels) | See the manufacturer warranty table | Panel replacement under product warranty; labor usually not covered |
Manufacturer support routes for owners without an installer. Full terms on the warranty page.
What a contractor needs to know before taking the job
Four things decide whether a service company will take an orphaned system: who installed it, whether it is owned or leased, the inverter brand, and what the monitoring app shows. Leased systems go back to the lessor. Owned systems with Enphase or SolarEdge equipment are the easiest to take over, because both manufacturers let a new installer claim ownership of the monitoring site. The who to call guide walks through the same four questions.
Sunrun and Tesla customer service: companies still in business
If Sunrun or Tesla installed your system, the company still exists and services its own systems, so start there rather than with a contractor.
| Company | Official route | Hours or notes |
|---|---|---|
| Sunrun customer service | (855) 478-6786; customer login at my.sunrun.com; Sunrun app | Monday to Friday 5 a.m. to 7 p.m., Saturday 6 a.m. to 4 p.m. Pacific; closed Sunday. Home sale questions: same number, extension 3 |
| Tesla solar and Powerwall | Tesla app: Support on the energy home screen; phone (877) 798-3752, option 4 then option 2 | Service visits are scheduled in the app once Tesla decides one is needed. Systems installed by another company show that installer's contact in the app |
From Sunrun's and Tesla's own contact pages, checked October 10, 2026.
Other failed solar installers
Questions people ask
Who do I call to fix my solar panels if my installer went out of business?
If you lease, call the lessor on your statement. If you own the system, call the equipment manufacturer for warranty parts and hire a service company that takes over other installers' systems for the labor.
Can I get my solar panels serviced if my installer went out of business?
Yes. Panels and inverters are serviced by any licensed solar or electrical contractor. Manufacturers such as Enphase, SolarEdge and Tesla replace failed parts under warranty regardless of installer status.
Does SunStrong service SunPower systems?
Only leases and PPAs. SunStrong states it does not provide maintenance or repair for SunPower cash or loan customers and publishes an unendorsed third-party directory instead.
Who services Sunnova systems now?
SunStrong Management, at 866-786-6682 or SunStrong's account portal (sunstrongmanagement.com/homeowners/account), for accounts that transferred. Cash systems that SunStrong did not take have no servicer and need an independent contractor.
Is my solar loan cancelled if the installer went bankrupt?
No. The loan is a separate contract with the lender and survives the installer's bankruptcy. Document a non-working system in writing to the lender and ask about hardship options.
What is the Sunrun customer service number?
(855) 478-6786, Monday to Friday 5 a.m. to 7 p.m. and Saturday 6 a.m. to 4 p.m. Pacific, according to Sunrun's contact page.
How do I contact Tesla solar customer service?
Through the Tesla app (Support on the energy system screen) or by phone at (877) 798-3752, option 4 then option 2, per Tesla's contact page.
Who services solar panels when the installer is gone?
The lessor's servicer for leased systems, the manufacturer for equipment warranty parts, and an independent licensed contractor for labor on owned systems.
Do I still have to pay my solar loan if the installer went out of business?
Yes. The loan is a separate contract with the lender (GoodLeap, Mosaic, Sunlight, a credit union) and continues regardless of the installer. If the system was never finished or never worked, dispute it with the lender in writing and file a complaint with your state attorney general; the state pages list the office.
Own the system and nobody services it? Call the repair line with the inverter brand and the installer's name.
- 1Call the line
- 2It rings a local company
- 3They give you the price
Before you book
- License numberAsk for it, then check it with the state board.
- Written priceGet the visit fee and the job price in writing before work starts.
- Proof of insuranceAsk for the certificate, especially for roof, tree and electrical work.
Sources (27)
- Freedom Forever bankruptcy converted to Chapter 7 liquidation, key dates set (pv magazine USA) (2026-09-09)
- Freedom Forever bankruptcy: homeowners have until October 16, 2026 to file certain claims (All About Lawyer) (2026)
- Freedom Forever LLC case page (Kroll Restructuring Administration) (2026)
- Sunnova announces strategic action to facilitate value-maximizing sale process (SEC Form 8-K Exhibit 99.1) (2025-06-09)
- Sunnova Energy International bankruptcy case insights (Bondoro) (2025)
- Acquisitions now complete, SunStrong in charge of legacy Sunnova systems (Solar Power World) (2025-09-04)
- SunPower announces stalking horse asset purchase agreement with Complete Solaria and Chapter 11 filing (SEC Exhibit 99.1) (2024-08-05)
- SunPower system warranty page (us.sunpower.com, Complete Solar) (2026)
- SunPower is bankrupt. What now? (EnergySage) (2026-04-16)
- Solar Mosaic files Chapter 11 with $45M DIP financing (Business Wire) (2025-06-06)
- Solar Mosaic files Chapter 11, secures $45MM DIP financing (ABL Advisor) (2025-06-09)
- Solar Servicing LLC homepage (Mosaic loan servicing successor) (2026)
- Residential solar installer Posigen ceases most of its operations (pv magazine USA) (2025-08-26)
- Residential solar installer Posigen files for bankruptcy (pv magazine USA) (2025-12-08)
- US residential solar firm PosiGen files for bankruptcy (TaiyangNews) (2025-11-27)
- Titan Solar Power AZ, Inc. Chapter 7 docket 2:24-bk-04979 (Inforuptcy) (2024-06-20)
- Titan Solar Power closes down operations, files for bankruptcy (ABC15) (2024-07-17)
- Titan Solar Power closing (Solar Insure) (2026-06-16)
- Lumio files voluntary petitions for Chapter 11 relief (Business Wire) (2024-09-02)
- Residential solar player Lumio files for bankruptcy (Solar Builder) (2024-09-05)
- SunStrong Management: solar maintenance services directory (2026)
- Enphase Care (2026)
- SolarEdge: my installer went out of business (2026)
- Sunrun: Contact us (checked 2026-10-10)
- Sunrun: Moving made easy (checked 2026-10-10)
- Tesla: Contact (checked 2026-10-10)
- Tesla Support: Contact us (energy) (checked 2026-10-10)