Homeowners
Who to call
25 call lines, one per kind of job.
Roof: the roof line. No heat or cooling: heating and AC. Leak or clog: the plumber line. Water damage or mold: the water damage line. Sparks, smoke or gas: leave and call 911 first.
Updated October 11, 2026
Pick the line for your job.
Roof repair line
A roof leak, roof repair or a new roof, including panels off and back on for roof work
Call(646) 956-2211For work you pay for yourself. Not for insurance or storm-damage claims; call your insurer first.Heating and air conditioning line
Furnace, boiler, heat pump or air conditioner repair or replacement, mini splits, or duct cleaning
Call(646) 956-2211Smell gas or hear a carbon monoxide alarm? Get everyone out and call 911 or the gas utility from outside.Plumber line
A plumber for a leak, a clogged drain, a sewer line, a burst pipe, a sump pump, a garbage disposal or a gas line
Call(646) 956-2211Water spreading? Shut off the main water valve first. Smell gas? Leave and call the gas utility from outside.Electrician line
An electrician for an outage, a tripping breaker, a dead outlet, a panel upgrade, wiring or an EV charger
Call(646) 956-2211Sparks, smoke or a burning smell? Get out and call 911. Downed power line? Stay away and call the utility.Water damage and mold line
Water damage drying and repair, a wet or stained ceiling, mold removal, or finding a hidden leak
Call(646) 956-2211Planning an insurance claim? Call your insurer too, and do not sign over your claim to a contractor.Water heater line
A water heater repaired or replaced, tank or tankless
Call(646) 956-2211Smell gas? Leave the house and call the gas utility from outside.Garage door line
Garage door repair, broken springs, openers, or a new garage door
Call(646) 956-2211Broken spring or a door off its track? Leave it closed and do not try to lift it by hand.Pest control line
Pest control: termites, bed bugs, mice and rats, roaches, ants, fleas, wasps or a one-time or recurring treatment
Call(646) 956-2211Foundation and waterproofing line
Foundation repair, basement waterproofing, crawl space encapsulation, French drains, foundation cracks or a foundation inspection
Call(646) 956-2211Fire and smoke damage line
Fire, smoke and soot damage cleanup and restoration
Call(646) 956-2211Filing an insurance claim? Call your insurer too, and do not sign over your claim to a contractor.Generator line
A standby generator installed, repaired or serviced, or a transfer switch for a portable
Call(646) 956-2211Kitchen and bath remodeling line
A kitchen or bathroom remodel, a walk-in shower or a tub-to-shower conversion
Call(646) 956-2211Tree service line
Tree removal, tree trimming, stump grinding or a fallen tree
Call(646) 956-2211Tree on a power line? Stay away from it and call the electric utility.Attic insulation and fan line
Attic insulation, insulation removal, attic fans, whole house fans or attic ventilation
Call(646) 956-2211Chimney repair line
Chimney repair: crown, masonry, cap, liner or a chimney leak
Call(646) 956-2211Smoke backing up or a chimney fire? Put the fire out if safe and call 911.Roof cleaning and pressure washing line
Roof cleaning, moss or algae removal, or pressure washing a house, driveway or deck
Call(646) 956-2211Home inspection line
A home inspection before you buy or sell, or a specialty inspection
Call(646) 956-2211Biohazard cleanup line
Biohazard cleanup: blood, bodily fluids, an unattended death, hoarding or animal waste
Call(646) 956-2211If police or the medical examiner are involved, wait until they release the home.Solar repair line
A solar system not producing, an inverter fault, wiring, monitoring or an inspection
Call(646) 956-2211Leased or PPA system? Call your servicer first; the lease makes repairs their job.New solar equipment line
A battery, new or replacement panels, or solar on a new roof
Call(646) 956-2211Free call to an independent company in your area that takes this kind of work. How calls work.
Three questions decide who to call
- Is anyone in danger? Sparks, smoke, a burning smell, a gas smell or a sagging wet ceiling come first: get people clear, call 911 or the utility, then a contractor.
- Which trade owns the problem? Water coming in from above is a roofer's job; the wet drywall and drying after it is a water damage company's. A dead circuit is an electrician's. The table below matches each problem to its line.
- Is insurance paying? Call your insurer before you sign anything. The roof line is for work you pay for yourself, and no company should take over your claim.
Roof, electrical or water damage? Call the line for the job; each goes to a local company that takes that work.
Quick reference
| If | Call | Read first |
|---|---|---|
| Water coming through the roof or ceiling right now | Roof repair line (646) 956-2211 for the roof; Water damage and mold line (646) 956-2211 to dry the house | Emergency roof repair |
| A roof leak, damaged flashing, or a roof that needs repair or replacing | Roof repair line (646) 956-2211 | Roof repair |
| Panels off and back on for roof work, or a leak under the array | Roof repair line (646) 956-2211 | Removal and reinstall |
| No heat, no cooling, or a furnace, boiler, heat pump or AC that needs repair or replacing | Heating and air conditioning line (646) 956-2211 | HVAC repair |
| A leak, a clogged drain, a sewer backup, a burst pipe or a gas line | Plumber line (646) 956-2211. Shut off the main water valve first if water is spreading. | Plumbers |
| Power out in part of the house, a breaker that keeps tripping, a dead or hot outlet | Electrician line (646) 956-2211 | Breaker keeps tripping |
| A panel upgrade, rewiring or an EV charger | Electrician line (646) 956-2211 | Panel upgrade |
| A standby generator installed, serviced or repaired | Generator line (646) 956-2211 | Generator installation |
| Wet floors, walls or ceilings, mold, or a hidden leak | Water damage and mold line (646) 956-2211 | Water damage restoration |
| No hot water, or a leaking water heater | Water heater line (646) 956-2211 | Water heater repair |
| A garage door that is stuck, off track, or has a broken spring or opener | Garage door line (646) 956-2211 | Garage door repair |
| Fire, smoke or soot damage | Fire and smoke damage line (646) 956-2211. Call your insurer too. | Fire damage restoration |
| Sewage on the floor from a backup | Water damage and mold line (646) 956-2211 to clean up; Plumber line (646) 956-2211 to clear the line | Sewage cleanup |
| A scene that needs biohazard cleanup | Biohazard cleanup line (646) 956-2211 | Biohazard cleanup |
| A dead, leaning or fallen tree, or a stump | Tree service line (646) 956-2211. Tree on a power line: call the utility. | Tree removal |
| A kitchen or bathroom remodel | Kitchen and bath remodeling line (646) 956-2211 | Kitchen remodel cost |
| Gutters leaking, sagging or overflowing, or new gutters and guards | Gutter line (646) 956-2211 | Gutter repair |
| A solar system producing nothing or showing an error | Solar repair line (646) 956-2211 | Solar not working |
| A battery, new panels or a new inverter for existing solar | New solar equipment line (646) 956-2211 | Add a battery |
| Dirty solar panels | Solar panel cleaning line (646) 956-2211 | Solar panel cleaning |
| Drafty, fogged or broken windows | Window replacement line (646) 956-2211 | Window replacement cost |
| Cracked stucco or damaged siding | Siding and stucco line (646) 956-2211 | Stucco repair |
| Hot upstairs, thin attic insulation, or an attic fan | Attic insulation and fan line (646) 956-2211 | Attic insulation cost |
| Cracked chimney crown, loose bricks or a chimney leak | Chimney repair line (646) 956-2211 | Chimney repair |
| Black streaks or moss on the roof, or pressure washing | Roof cleaning and pressure washing line (646) 956-2211 | Roof cleaning |
| A radon test at or above 4 pCi/L | Radon mitigation line (646) 956-2211 | Radon mitigation cost |
| A home inspection before you buy | Home inspection line (646) 956-2211 | Home inspection cost |
| A leased or PPA solar system that needs a repair | The servicer on your statement (SunStrong, Renewbrook, Sunrun or another lessor) | Who services what |
| Sparks, smoke, a burning smell or a gas smell | Leave the house and call 911. Gas: call the gas utility from outside. | Emergency electrician |
| Storm damage you are claiming on insurance | Your insurer first. The roof line is not for claim work. | Storm guide |
Numbers shown are the lines on this site. Each call is free.
What to have ready when you call
- The address and the best number to reach you.
- What you see, where, and since when (photos help).
- For a roof: the material and its rough age. For electrical: whether a breaker tripped. For a water heater: gas or electric and the label.
- For solar: the inverter brand, the installer's name, and whether you own or lease.
The company that answers is independent of this site. Before you book, ask for its state license number, proof of insurance and the visit fee. How calls work explains the rest.
More guides on this
Questions people ask
Who do I call for a roof leak?
A roofer, through the roof line, to stop the water. If the ceiling or walls are wet, the water damage line sends a company to dry them so mold does not start.
Do I call an electrician or the utility when the power is out?
If neighbors are out too, the utility. If only your house or part of it is out, check the main breaker, then call an electrician. A downed line is always the utility.
Is it free to call?
Yes. The company that answers pays Home Repair Dispatch for the referral. You pay only for work you agree to.
Who answers the call?
An independent company, or its call center, that serves your area and takes that kind of job.
Who do I call if my solar installer went out of business?
If you lease, the servicer on your statement. If you own, the solar repair line for faults, the roof line for roof work, or the new equipment line for batteries and panels.
Can I call about an insurance claim?
Call your insurer first. The roof line is not for insurance-funded work, because Florida bars referral payments on it. For water damage, the company can start drying while you file, but do not sign over your claim.
Still not sure? Call the line closest to the problem and describe what you see; the company will tell you if it belongs to another trade.
- 1Call the line
- 2It rings a local company
- 3They give you the price
Home Repair Dispatch
Roof, electrical, water damage or solar. One call.
Say what you see and where. The company that answers will ask about the job and quote its visit fee before anything is booked. Free call to an independent company in your area that takes this kind of work.