Pink Energy Bankruptcy: Generac Help, $15M Settlement (2026)
Pink Energy (Power Home Solar) of Mooresville, North Carolina filed Chapter 7 on October 7, 2022.
Generac services its components for the roughly 19,000 affected customers at 1-800-396-1281. A $15 million Generac PWRcell SnapRS class settlement closed to claims on August 24, 2026, with final approval set for October 21, 2026. Loans continue.
Key numbers
- 1-800-396-1281Generac equipment (SnapRS, PWRcell, inverters)Contact
- 855-707-4196Generac SnapRS settlementContact
System down, an inverter error, or the app showing nothing? Call the solar repair line and describe what you see.
The Pink Energy bankruptcy is the October 7, 2022 Chapter 7 filing of Power Home Solar LLC, doing business as Pink Energy, in the Western District of North Carolina, after a dispute with Generac over failing SnapRS connectors on about 19,000 customer systems.
What happened to Pink Energy
Mooresville, North Carolina-based Power Home Solar, rebranded Pink Energy, filed Chapter 7 in the Western District of North Carolina on October 7, 2022 (Case No. 22-50228) after a public fight with Generac over SnapRS connectors: Pink said half of its roughly 19,000 Generac-equipped customers had problems and billed Generac $39 million in service calls; Generac blamed the installs. The North Carolina AG wrote to solar lenders in November 2022 and Missouri sued Pink Energy. The trustee case remains active in 2026, and a separate $15 million Generac PWRcell SnapRS class settlement (MDL 3078) set an August 24, 2026 claim deadline with final approval set for October 21, 2026.
Customer service and who to contact
| Need | Contact |
|---|---|
| Generac equipment (SnapRS, PWRcell, inverters) | 1-800-396-1281; [email protected]; 24/7 line 888-436-3722 |
| Generac SnapRS settlement | 855-707-4196; generacsnapsettlement.com (claims closed August 24, 2026) |
| Chapter 7 trustee | Jimmy R. Summerlin, Jr., Young, Morphis, Bach and Taylor, Hickory, NC, 828-322-4663 |
| Loan relief | Your lender, citing the NC Attorney General's November 22, 2022 letter to solar lenders |
Is it an emergency? Signs a Pink Energy system needs help today
A Pink Energy system with no installer behind it is an emergency only if it shows fire or electrical damage; a system that has simply stopped producing can wait for a normal service visit, and the 5 signs below sort one from the other.
- Smoke, flames, sparks, arcing or a burning smell at the panels, inverter, battery or wiring: get everyone away from it and call 911. Tell the operator the house has rooftop solar and show firefighters where the AC disconnect is, as Hawaiian Electric advises. Do not touch the equipment, and do not throw water on a burning battery.
- Panels cracked, torn loose or hanging after a storm, or wires exposed: stay off the roof and do not touch them. Hawaiian Electric says to assume solar panels are energized. If you can reach the AC disconnect or the system shutdown switch without going near the damage, turn it off. Tesla's inverter manual says turning off the AC disconnect starts rapid shutdown, which brings a Tesla array to safe voltage levels within 30 seconds.
- Water coming through the ceiling under the array: urgent within days, because a leak at a mount keeps getting worse. That is roof work; see roof leak under solar panels.
- The system shows zero but nothing is damaged: not an emergency. The house still has grid power; the cost is lost production every sunny day, so check the breaker and the inverter light, then call the repair line.
- A Generac PWRcell or SnapRS fault: call Generac at 1-800-396-1281 before paying anyone, because Generac services those components for Pink Energy customers.
Published contacts as of the check date. Hours are not published by most successors.
Own the Pink Energy system outright and need a repair? Call the repair line. Leased or PPA? Call the servicer above first.
Who services the systems now
Generac components: Generac warranty service. Everything else: no successor; use an independent contractor. Loans: your lender (Chase and others).
Is the warranty still valid
Pink Energy's workmanship warranty is void. Generac said it would perform warranty service on Generac components. Panel warranties continue with their manufacturers.
Monitoring
Generac PWRview app for PWRcell systems (free; 888-436-3722 support). Note Generac's September 2026 temporary disablement of some first-generation PWRcell batteries.
Key dates
| Date | What happened | |
|---|---|---|
| October 7, 2022 | Chapter 7 petition, W.D. North Carolina, Case No. 22-50228 | Source |
| November 22, 2022 | NC Attorney General letter to solar lenders on behalf of Pink Energy customers | Source |
| December 13, 2022 | Section 341 meeting | Source |
| August 24, 2026 | Generac PWRcell SnapRS settlement claim deadline | Source |
| October 21, 2026 | Generac settlement final approval hearing | Source |
Dates from court dockets, SEC filings and trade press. Checked October 11, 2026.
What to do next
- Keep paying the loan; ask the lender about relief citing the NC AG's November 2022 letter.
- Call Generac 1-800-396-1281 for SnapRS, PWRcell or inverter faults.
- Check whether you filed in the Generac SnapRS settlement (deadline was August 24, 2026).
- Register panels with the manufacturer and hire a local contractor for non-Generac work.
- File a complaint with your state Attorney General.
- Pink Energy mostly sold loan-financed systems; if you have a lease, call the lessor on your statement.
- Keep paying the lease and report problems in writing.
Other failed solar installers
Questions people ask
When did Pink Energy go bankrupt?
It filed Chapter 7 on October 7, 2022 in the Western District of North Carolina as Power Home Solar, LLC dba Pink Energy.
Who fixes my Generac equipment from Pink Energy?
Generac. It said it would perform warranty service on its components now that Pink Energy cannot. Call 1-800-396-1281 or email [email protected].
Can I get money from the Generac settlement?
A $15 million class settlement covers PWRcell systems bought before January 9, 2026; the claim deadline was August 24, 2026 and final approval was set for October 21, 2026. Check generacsnapsettlement.com.
Do I still owe my Pink Energy loan?
Yes. The loan is a separate contract. North Carolina's AG asked lenders in November 2022 to work with affected borrowers; contact your lender in writing.
Is the Pink Energy warranty still valid?
No. The workmanship warranty is only a claim in the Chapter 7 case. Manufacturer warranties on panels and Generac components still apply.
Own the Pink Energy system outright and something is wrong? Call the repair line with the inverter brand. Leases go to the servicer on your statement.
- 1Call the line
- 2It rings a local company
- 3They give you the price
Before you book
- License numberAsk for it, then check it with the state board.
- Written priceGet the visit fee and the job price in writing before work starts.
- Proof of insuranceAsk for the certificate, especially for roof, tree and electrical work.
Sources (8)
- Power Home Solar, LLC dba Pink Energy Chapter 7 docket 3:22-bk-50228 (Inforuptcy) (2022-10-07)
- On Your Side investigation: bankrupt solar company leaves customers in the dark (KY3) (2022-11-07)
- NC Attorney General letter to solar lenders (NC DOJ) (2022-11-22)
- $15M Generac PWRcell solar power systems class action settlement (Top Class Actions) (2026-06-03)
- Generac PWRview support topic and 24/7 support line (2026)
- Kokua Line: When will Generac unlock our solar power batteries? (Honolulu Star-Advertiser) (2026-09-03)
- Hawaiian Electric: Rooftop solar safety (checked 2026-10-11)
- Tesla Solar Inverter installation manual: Rapid Shutdown initiation (checked 2026-10-11)
Own your Pink Energy system? Call the repair line
Have the inverter brand, your installer's name and the address ready. The company will ask about the job and quote its visit fee before anything is booked.
Free call to an independent company in your area that takes this kind of work.