Does Homeowners Insurance Cover Water Damage? $15,400 Avg
The Insurance Information Institute puts the average water damage and freezing claim at $15,400 in the five years through 2023, and most homeowners policies pay for that kind of loss when the water was sudden and accidental, like a burst pipe or an overflowing toilet, according to the Texas Department of Insurance.
Gradual leaks are usually excluded, flood needs a separate policy, and sewer backup needs an add-on. Check your policy and call your insurer before you assume either way.
Key numbers
- $15,400 (2019 to 2023)Average water damage and freezing claimInsurance Information Institute (ISO data)
- 1.50Water and freezing claims per 100 insured homes a yearInsurance Information Institute
- $1,569 (2022)Average homeowners premiumNAIC, via Insurance Information Institute
Water still coming in? Call the water damage line to get it stopped and dried, then call your insurer. Take photos before anything gets moved.
| What the numbers say | Figure | Source |
|---|---|---|
| Average water damage and freezing claim | $15,400 (2019 to 2023) | Insurance Information Institute (ISO data) |
| Water and freezing claims per 100 insured homes a year | 1.50 | Insurance Information Institute |
| Average homeowners premium | $1,569 (2022) | NAIC, via Insurance Information Institute |
| Average water damage restoration job | $3,868 (typical $1,383 to $6,369) | HomeAdvisor, Jun 2026 |
| NFIP flood policy maximum, single-family home | $250,000 building, $100,000 contents | FEMA |
| Public adjuster fee cap | 10% in Texas; 12.5% in New York; 10% or 20% in Florida | TDI; NY DFS; Florida DFS |
The claim figures are national averages for homeowners policies. Your policy, deductible and state decide what you are paid.
Is it urgent? When to call your insurer
- Call today: a burst pipe, an appliance that let go, sewage in the house, a ceiling that is sagging or dripping. Get the water stopped, then report the claim the same day.
- Within days: water damage you just found behind a wall or under a floor. The Texas Department of Insurance says you usually must report damage that was hidden from view within days after you first see it.
- Ask before you file: an old, dry stain or a slow drip that has gone on for months. Most policies exclude gradual leaks, so ask your agent how the policy treats it before you open a claim.
Water damage coverage on a homeowners policy pays to repair the house and replace belongings when water escapes suddenly and accidentally from a pipe, appliance or roof; the Insurance Information Institute puts the average water damage and freezing claim at $15,400.
Does homeowners insurance cover water damage? Sudden vs. gradual
The test most insurers apply is whether the water was sudden and accidental. The Texas Department of Insurance says most homeowner policies cover that kind of water, and gives a burst pipe, a toilet overflow and a broken washer hose as examples. The NAIC says water damage from a home's plumbing or a roof leak is typically covered. The Insurance Information Institute says the broader policy forms cover accidental discharge or overflow of water from plumbing, heating, air conditioning, sprinkler systems and household appliances.
What is usually out is the slow kind. The Texas Department of Insurance says most home policies do not cover water damage from gradual leaks or seepage, including the mold that comes with it. Some policies put a number on it: a Florida homeowners policy discussed by the law firm Marshall Dennehey in 2018 excluded "constant or repeated seepage or leakage of water" over a period of 14 or more days. Your policy may use different wording, so read the exclusions section before you talk to the adjuster.
| What happened | Usual answer on a standard policy | Who says so |
|---|---|---|
| A pipe bursts, a washer hose breaks, a toilet overflows | Usually covered | Texas Department of Insurance |
| Water from the plumbing or a roof leak gets into the house | Typically covered | NAIC |
| A slow drip under a sink or behind a shower for weeks | Usually not covered (gradual leak or seepage) | Texas Department of Insurance |
| Rising water, storm runoff or groundwater | Not covered; needs a flood policy | FEMA; NAIC; California Department of Insurance |
| Sewer or drain backs up into the house | Not covered unless you added water backup coverage | Insurance Information Institute; Florida DFS |
| Mold that follows a covered burst pipe | May be covered, often up to a mold limit | Insurance Information Institute; New York DFS |
| Mold from a long leak, humidity or neglect | Not covered | Texas Department of Insurance; Insurance Information Institute |
General rules from state insurance departments, the NAIC, FEMA and the Insurance Information Institute. Your policy language controls, so check it and call your insurer.
Does insurance cover water damage from a leaking pipe?
It turns on the word leaking. A supply line that splits and floods the kitchen is the classic covered loss. A drain joint that dripped into the subfloor for a season is the classic denial, because it reads as gradual. The gray area is the hidden leak you could not have seen. Report it as soon as you find it, since Texas regulators say hidden water damage usually has to be reported within days of discovery, and photograph the pipe before the plumber replaces it.
Fixing the pipe is a separate bill from fixing the water damage. HomeAdvisor puts burst pipe repair at $500 on average, with most jobs between $200 and $3,000 (June 2026), while a full water damage job averages $3,868. The water damage cost calculator estimates the drying and repair side from your square footage.
Does homeowners insurance cover flood damage?
No, as a rule. FEMA's myths and facts sheet answers the question "Homeowners' insurance policies cover flooding" with "Not as a rule," and FloodSmart says most homeowners insurance does not cover flood damage. The NAIC and the California Department of Insurance both list flood among the standard exclusions. Flood coverage comes from a separate policy, through the National Flood Insurance Program or a private insurer.
- Limits. FEMA says an NFIP policy covers up to $250,000 for a single-family building and $100,000 for contents.
- Waiting period. FEMA says there is a 30-day wait after you apply and pay before an NFIP policy takes effect. The exceptions: coverage bought with a mortgage at closing starts with the loan, and the wait is one day during the year after your community's flood map is revised.
- Who has to buy it. FEMA says lenders must require flood insurance when the property sits in a mapped regulatory floodplain and the loan is a federally regulated mortgage. The federal statute, 42 U.S.C. 4012a, applies the same rule to loans from federal agency lenders and to loans bought by Fannie Mae or Freddie Mac. Living in a flood zone without that kind of loan does not by itself require a policy.
- Mold after a flood. The Insurance Information Institute says federal flood policies cover mold only when it is directly attributable to a flood.
- Deadlines. In a 2025 bulletin the Texas Department of Insurance reminded insurers to tell policyholders about the 60-day window to report NFIP flood losses.
The cleanup itself is covered in flood damage restoration.
Does homeowners insurance cover sewer backup?
Not on a typical policy. The Insurance Information Institute says sewer backups are not covered under a typical homeowners insurance policy, and that the coverage can be added. Florida's Department of Financial Services describes that add-on as a water backup endorsement: it covers water that backs up from a sewer, sump or drain, and it does not cover floods. It is optional. Whether it is worth the premium depends on your basement, your plumbing and your area, and only your agent can price it.
If the backup has already happened, the water is Category 3 and the cleanup is its own job; see sewage cleanup for safety steps and costs.
Mold after water damage: limits and exclusions
Mold is covered only as a consequence of a covered loss, and often only up to a cap. The Insurance Information Institute says that if mold is the direct result of a covered peril such as a burst pipe, removing it may be covered. New York's Department of Financial Services says many policies have a mold limitation for remediation, and Florida's Department of Financial Services says a mold endorsement can raise that limit to $25,000 or $50,000. The Texas Department of Insurance adds that most home policies do not pay for mold cleanup and testing after the damaged item is removed.
Speed protects the claim as well as the house. The EPA says materials dried within 24 to 48 hours usually will not grow mold, and HomeAdvisor prices mold removal within a water damage job at $1,100 to $3,400. See mold remediation if it has already started.
Claim open and the house still wet? Call the water damage line for extraction and drying, and ask for a written, line-item estimate you can send to the adjuster.
Calls go to an independent company that serves your area and takes this kind of job; hours vary. See how calls work. Ask the company for its license number where your state licenses the work, and for proof of insurance.
The water damage insurance claim process, step by step
- Report it fast. The Texas Department of Insurance says to tell your company as soon as possible.
- Photograph and video everything before repairs, room by room.
- Stop the damage from growing. Make temporary repairs and start drying. The Texas Department of Insurance says not to make permanent repairs until your insurance company has seen the damage.
- Keep the evidence. Do not throw damaged items away until the adjuster has seen them. Make a list of what was damaged.
- Keep every receipt, for tarps, fans, hotel nights and the restoration bill.
- Get a written estimate and compare it with the adjuster's. Many restoration estimates are line-item, which makes the comparison easier; the water damage restoration cost guide shows typical rates.
- Never sign over the claim. Do not sign an assignment of benefits or any paper that lets a contractor take over your claim. The Maryland Attorney General says that once you sign with a restoration company, you owe it, not your insurer, even if the claim is denied. Florida voids assignments on policies issued on or after January 1, 2023.
Insurers run on deadlines too. In Texas, the Department of Insurance says the company has 15 business days to acknowledge your claim, then 15 business days after it has what it needs to say whether it will pay, with a possible 45-day extension if it explains why. Once it agrees to pay, it must pay within five business days. Other states set their own timelines; your state insurance department publishes them.
Water damage claim denied? What to do next
- Get the denial in writing. The Texas Department of Insurance says a company that rejects a claim must say why in writing. Ask for the exact policy language it relied on.
- Read the clause it cites. Most water denials say gradual leak, seepage, wear and tear, flood or sewer backup. Check whether your facts fit that clause.
- Send what the adjuster did not have: plumber's notes on how the pipe failed, dated photos, the date you found the water.
- Use appraisal if the fight is over the amount. In the Texas Department of Insurance's description, you and the company each hire an appraiser, the two pick an umpire, and the umpire's decision binds both sides. You pay your appraiser and half the umpire. New York's Department of Financial Services notes that appraisal is not available for disputes about the cause of the damage, which is what most water denials are about.
- Ask about mediation. Florida's Department of Financial Services runs a non-binding mediation program for residential claims disputes of $500 or more after the deductible, and the insurer pays the $350 cost unless you fail to appear.
- File a complaint with your state insurance department if the insurer will not explain itself or misses its deadlines.
| State | Who to call | One rule worth knowing |
|---|---|---|
| Texas | Department of Insurance, 800-252-3439 | If the company rejects your claim, it must say why in writing. |
| California | Department of Insurance Consumer Hotline, 1-800-927-4357 | Check a public adjuster's license before you sign. |
| Florida | Department of Financial Services Consumer Helpline, 1-877-693-5236 | Free-to-you mediation for disputes of $500 or more after the deductible. |
| New York | Department of Financial Services | Appraisal is not available for disputes over the cause of the damage. |
From each department's consumer pages. Every state has an insurance regulator that takes complaints.
Public adjuster for water damage: what they do and what they cost
A public adjuster is a licensed claims professional you hire to prepare and negotiate your claim. New York's Department of Financial Services says public adjusters represent you, not the insurance company, and Florida's says the same in its own words. Their fee comes out of your settlement, and several states cap it. Some states also set a short window to cancel the contract.
| State | Fee limit | Cancel within | Source |
|---|---|---|---|
| Texas | Up to 10% of what the insurer pays; you can ask for a fixed fee | 72 hours after signing | TDI, Mar 2025 |
| New York | No more than 12.5% of the recovery | Midnight of the third business day | New York DFS |
| Florida | 10% for a year after a declared state of emergency; 20% otherwise; nothing on money paid before you signed | 10 business days (emergency claims: 30 days after the loss or 10 days after signing, whichever is longer) | Florida DFS |
| California | No percentage cap in Insurance Code 15027; the fee cannot leave you with less than the insurer paid you before you signed | 3 business days after signing (5 calendar days after a catastrophic disaster); the contract must be on a form the Commissioner approved | California Insurance Code 15027; California Department of Insurance |
Fee rules from each state's insurance regulator. Check your own state before you sign.
A public adjuster makes the most sense on a large or disputed claim. On a small claim the fee can take a large share of any increase. Ask for the license number and look it up, as the Florida and California regulators advise. In Texas, the Department of Insurance says a public adjuster on your claim cannot also be your contractor. Hiring a public adjuster is not the same as signing your claim over to a restoration company; the first works for you, the second takes control of the money.
Renters, condos and other repairs
Tenants have a different policy with a different job: it covers belongings, liability and a place to stay, not the building. See does renters insurance cover water damage. For foundations, trees, furnaces and other repairs, the home repair coverage guide covers what a standard policy pays for and what it leaves out.
What to do right now if water is damaging your home
- Shut off the water at the fixture valve or the main shutoff.
- If water is near outlets or the panel, cut the power only from a dry spot; otherwise stay out and call for help.
- Take photos and video of every wet room before you move anything.
- Call your insurer and write down the claim number and the adjuster's name.
- Get extraction and drying started; see water damage restoration for the first 48 hours.
- Turn down any assignment of benefits; the claim stays in your name.
Questions people ask
Does homeowners insurance cover water damage?
Usually when the water is sudden and accidental. The Texas Department of Insurance says most homeowner policies cover a burst pipe, toilet overflow or broken washer hose, but not gradual leaks or seepage. The Insurance Information Institute puts the average water damage and freezing claim at $15,400 (2019 to 2023).
Does homeowners insurance cover flood damage?
Not as a rule, says FEMA. Flood needs a separate policy; an NFIP policy covers up to $250,000 for a single-family building and $100,000 for contents, and FEMA says it usually takes effect 30 days after you apply and pay.
Does homeowners insurance cover sewer backup?
Not on a typical policy, according to the Insurance Information Institute. Florida's Department of Financial Services says a water backup endorsement can add coverage for water that backs up from a sewer, sump or drain, but not for floods.
Does insurance cover water damage from a leaking pipe?
A pipe that bursts suddenly is usually covered, per the Texas Department of Insurance; a slow leak or seepage usually is not. Fixing the pipe itself averages $500 per HomeAdvisor (June 2026).
What should I do if my water damage claim is denied?
Ask for the denial in writing; the Texas Department of Insurance says a company that rejects a claim must say why in writing. Check the clause it cites, send more evidence, use appraisal if the dispute is over the amount, and complain to your state insurance department, such as Texas at 800-252-3439.
Should I hire a public adjuster for water damage?
On a large or disputed claim it can help. Public adjusters represent you, not the insurer, per New York's Department of Financial Services, and fees are capped in some states: 10% in Texas, 12.5% in New York, and 10% or 20% in Florida.
What is the water damage insurance claim process?
Report it as soon as possible, photograph everything, make temporary repairs and keep receipts, and do not make permanent repairs or throw out damaged items until the adjuster has seen them, per the Texas Department of Insurance. In Texas the insurer has 15 business days to acknowledge the claim.
Does homeowners insurance cover mold from water damage?
Only when it follows a covered loss such as a burst pipe, per the Insurance Information Institute, and many policies cap it, per New York's Department of Financial Services. Florida says a mold endorsement can raise the limit to $25,000 or $50,000.
House still wet while the claim is open? Call the water damage line for drying and a written estimate. Photos first, and never sign over the claim.
- 1Call the line
- 2It rings a local company
- 3They give you the price
Before you book
- License numberAsk for it, then check it with the state board.
- Written priceGet the visit fee and the job price in writing before work starts.
- Proof of insuranceAsk for the certificate, especially for roof, tree and electrical work.
Sources (26)
- Insurance Information Institute: Facts + Statistics: Homeowners and Renters Insurance (checked 2026-10-11)
- Insurance Information Institute: Which disasters are covered by homeowners insurance? (checked 2026-10-11)
- Insurance Information Institute: Protecting your home from mold (checked 2026-10-11)
- NAIC: Homeowners Insurance (checked 2026-10-11)
- Texas Department of Insurance: When are water damage and mold covered by insurance? (2025-04-24)
- Texas Department of Insurance: Steps to getting your home or car insurance claim paid (2025-04-16)
- Texas Department of Insurance: What if my insurance isn't paying enough? (checked 2026-10-11)
- Texas Department of Insurance: Public adjusters: What to know before you hire one (2025-03-25)
- Texas Department of Insurance: Commissioner's Bulletin B-0007-25 (2025-07-10)
- FEMA: Myths and Facts About Flood Insurance (2020-11-18)
- 42 U.S.C. 4012a: Flood insurance purchase and compliance requirements (Cornell LII) (checked 2026-10-11)
- FEMA: FloodSmart, National Flood Insurance Program (checked 2026-10-11)
- California Department of Insurance: Consumer Fact Sheet on Insurance Coverage for Flood, Mudflow, Mudslide, Debris Flow, Landslide and Sinkhole (2025-02-04)
- California Department of Insurance: Avoid Fraud After a Disaster (checked 2026-10-11)
- California Insurance Code section 15027 (public insurance adjusters) (checked 2026-10-11)
- New York DFS: Customer Homeowners FAQ (checked 2026-10-11)
- New York DFS: Adjusters, Appraisers and Umpires (checked 2026-10-11)
- Florida Department of Financial Services: Homeowners Insurance Policy Endorsements (checked 2026-10-11)
- Florida Department of Financial Services: Public Adjusters (checked 2026-10-11)
- Florida Department of Financial Services: Mediation and Neutral Evaluation (checked 2026-10-11)
- Florida Statutes: s. 627.7152 Assignment agreements (checked 2026-10-11)
- Maryland Attorney General: A Consumer Guide on Restoration Companies (checked 2026-10-11)
- Marshall Dennehey: Constant or Repeated Seepage Over a Period of 14 Days or More (2018-06)
- HomeAdvisor: How Much Does Water Damage Restoration Cost (2026-06-17)
- HomeAdvisor: Burst Pipe Repair Cost (2026-06-20)
- EPA: A Brief Guide to Mold, Moisture and Your Home (2026-02-18)
Call the water damage line, then your insurer
Have the address, where the water came from if you know, how long it has been wet and which rooms are affected. Take photos first. The company will quote its inspection fee before anything is booked.
Free call to an independent company in your area that takes this kind of work.